Policies

 

MONOGRAMMED HORSE HALTER POLICIES

Monogrammed custom horse halters are non-refundable or non-returnable.  Due to this policy when placing your order please check it carefully to ensure all information is correct.  In the event the new monogrammed custom halter is damaged or defective upon receipt you must contact us within 10 days of the ship date.  We will than issue an RA number that must be used for the return.  Once we have received the product and have inspected the halter we will issue a replacement.  At this current time we do not repair or change names on halters.  If you ordered the wrong size halter you may ask for an exchange.  For an exchange you must ALWAYS call for an RA number and an approval.  The exchange halter must be new and unused.  A self addressed pre-paid package, receipt, detailed information of exchange must be included.  There will be a charge of $19.95 for the exchange.  All exchanges must be made within 30 days of receiving the product.

 

SHORTAGES / BREAKAGE

Any shortage in your order must be reported to us within 10 days of the shipping date of your order.  Do not except a package which is visibly damaged and notify us immediately if there is any concealed damage.

 

PRICING POLICY

Prices are subject to change without notice based upon market fluctuation.  While we try to ensure accuracy, we reserve the right to correct any errors in pricing or descriptions and to cancel or refuse to accept any order based on an incorrect price or description.  Such corrections may be made even after an order is accepted.  You will be contacted for approval by Rick's Tack & Supply Shop in the event that there is an discrepancy with an item on your order.

 PAYMENTS

We accept Visa, MasterCard, Discover, American Express, or Paypal.  

 

ORDER PROBLEMS

Can I cancel or change my order?

When the order is placed it may be shipped before we receive your request.  Regrettably it cannot be cancelled or changed.  

Did you receive a defective or damaged product?  Are you missing an item?

Please contact us immediately at 269-621-3069 or e-mail rickstackonline@gmail.com.  There must be a RA number with all returns.

 

RETURNS

 

 You must call for an RA number for any and all returns.  All returns must be made within 30 days of purchase and may be eligible for a refund.  Money orders may only be eligible for a store credit.  

For refunds, purchase price will be credited back to the same credit card on which the purchase was made less the original shipping costs. Adjustments to the credit card will be seen within two credit card statements.  Credits will not be made until the product is returned and inspected.

The customer is responsible for shipping costs returning the purchase to Ricks Tack & Supply Shop.  

All returns must be in new clean condition with original tags.  Product will be inspected carefully for cleanliness.  

Customer satisfaction is important to us.  If there is a problem, please let us know and we will do our best to remedy the situation.

Included in your purchase is a packing slip, at the bottom of it is return instructions.  Please note the reason for your return and enclose a copy of the packing slip with the merchandise being returned.

EXCHANGES  

Exchanges are subject  to the same terms as returns (see above).  When exchanging an item or items please return your original order and indicate on the packing slip the size/item you would like in its place.  There must be an RA number for this process also (please call or e-mail us for this number).  When the RA number is allocated you will be asked for payment and/or further shipping costs involved with the exchanged product.  Once we have the original order back we will inspect, process, and ship the exchange, we will also send a confirmation e-mail and tracking number for the exchange.

Please re-package your return in the same manner you received it.  Ricks Tack and Supply Shop is not responsible for products damaged in transit.  We highly recommend shipping via priority mail for USPS covers insurance up to $50.00.  

Please write RETURN on the outside of your package for faster processing.

Return your package to Ricks Tack & Supply Shop via instructions on the packing slip.

Any questions please call 269-621-3069 (leave a message and we will return your call), or e-mail us at rickstackonline@gmail.com

THERE MUST BE AN RA  NUMBER FOR ALL RETURNS.  

SHIPPING  

All orders will be shipped USPS with a tracking number.  If provided an e-mail address you will receive a tracking number when your product ships.   Expedited shipping will be available at extra cost.   We do not currently ship outside the continental United States.  We will strive to ship orders as quickly as possible.  There may be instances where items are out of stock and may take slightly longer.    If this is the case we will send you an email letting you know which items(s) are out of stock, and an approximate time frame of when we will ship your order.